Refund policy

Thank you for shopping at CPAP Accessories (cpap-accessories.com). We are committed to ensuring our customers receive dependable, high-quality CPAP power supplies, replacement adapters, and accessories. Please read our Return and Refund Policy below.

30-Day Return Window

We offer a 30-day return policy. You have 30 days from the date your package is delivered to request a return.

Eligibility and Item Condition

  • To be eligible for a standard return, your item must be unused, in the same condition that you received it, and in its original packaging with all included cables, adapters, and manuals.
  • Hygiene Exception: For health and sanitation reasons, CPAP masks, nasal pillows, headgear, tubing, and filters that have been opened or unsealed cannot be returned unless they are confirmed defective or damaged upon delivery.

Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If an item is defective, damaged in transit, or if you receive the wrong item or wrong voltage/connector specification, please contact us immediately at support@cpap-accessories.com with your order number and clear photos/videos of the issue.

Once verified, we will arrange a free replacement or issue a 100% full refund (including any initial shipping charges paid). We will cover all return shipping costs for defective or incorrect items.

Change of Mind / Customer Remorse Returns

  • If you wish to return an unopened, unused item due to change of mind or ordering an incompatible model by mistake, you will be responsible for paying the return shipping costs using a trackable shipping service.
  • Restocking Fee: We charge no restocking fees ($0.00 / 0%).

How to Start a Return

  1. Contact our customer support team at support@cpap-accessories.com with your order number and reason for return.
  2. Our team will respond within 24 business hours with your Return Merchandise Authorization (RMA) number and the designated return shipping facility address.
  3. Pack the item securely in its original packaging and ship it to the provided return address using a trackable courier service. Email us the return tracking number once dispatched.

Please note: To ensure packages are properly identified and processed without delay, please do not send any items back without first contacting us to obtain a return authorization and the correct destination address.

Refund Processing

Once your returned package is received and inspected at our facility (typically within 2–3 business days of delivery), we will notify you via email of the approval of your refund.

Approved refunds will be processed automatically to your original payment method (such as PayPal) within 3 to 5 business days. Please note that your bank or payment provider may require additional processing days to post the funds to your account.

Contact Us

If you have any questions about our return or refund process, please reach out to us: