Terms of service

OVERVIEW
Welcome to CPAP Accessories! The terms "we", "us", and "our" refer to CPAP Accessories (cpap-accessories.com). CPAP Accessories operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). CPAP Accessories is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully. By visiting, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service, you should not access our Services.

SECTION 1 - WARRANTY & PRODUCT COMPATIBILITY
We warrant that all products sold on our website are 100% brand new and free from defects in material and workmanship under normal, non-commercial use for a period of one (1) year from the date of purchase.
Our power adapters and cables are high-performance replacement accessories engineered to meet or exceed original equipment manufacturer (OEM) power specifications for compatible CPAP/BiPAP devices (such as ResMed and Philips models). All brand names, model numbers, and trademarks belong to their respective owners and are used purely for compatibility and identification purposes.

SECTION 2 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You agree to provide accurate, current, and complete purchase and account information for all orders placed through our store.

SECTION 3 - PRODUCTS AND ACCURACY
We make every effort to display the specifications, electrical ratings, images, and descriptions of our products as accurately as possible. Prices and product specifications are subject to change without notice. We reserve the right to discontinue any product at any time.

SECTION 4 - ORDERS AND CANCELLATIONS
When you place an order, you are making an offer to purchase. CPAP Accessories reserves the right to accept or decline your order for legitimate reasons (such as stock unavailability or payment verification). If your payment has already been processed and your order is cancelled, we will issue an immediate refund to your original payment method.
All purchases are subject to return or exchange in accordance with our Refund Policy.

SECTION 5 - PRICING AND PAYMENT
All prices are displayed in USD unless otherwise specified. You agree to pay all charges incurred at the prices in effect when your order is placed, including applicable shipping fees. We accept payment through verified secure payment gateways (such as PayPal).

SECTION 6 - SHIPPING AND DELIVERY
Orders are dispatched according to the terms stated in our Shipping Policy. Tracking information will be emailed to you once your order has shipped. We are not responsible for delays caused by customs clearance or courier carrier disruptions outside of our control.

SECTION 7 - INTELLECTUAL PROPERTY
All content on this site, including logos, text, graphics, and design, is the property of CPAP Accessories. ResMed, AirSense, AirMini, Philips, DreamStation, and related trademarks are registered trademarks of their respective owners. CPAP Accessories is an independent supplier of compatible replacement accessories.

SECTION 8 - PRIVACY POLICY
All personal information collected through our Services is governed by our Privacy Policy. By using our website, you acknowledge that you have read and accepted our privacy practices.

SECTION 9 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, CPAP Accessories shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from the use or inability to use our products or website. Our maximum liability shall not exceed the purchase price of the product purchased.

SECTION 10 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with applicable laws.

SECTION 11 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. Any changes will be posted on our website with an updated revision date.

SECTION 12 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to our customer support team:
Trade Name: CPAP Accessories
Customer Support Email: support@cpap-accessories.com
Phone: +86 15112318612
Physical Address: Room 312, WanYuan Building, No. 22 Hongli Road, Futian District, Shenzhen, Guangdong, 518028, China
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)