Welcome to our Help & FAQ center. Here you will find answers to common questions regarding compatibility, safety, order delivery, and returns. If you still need assistance, our support team is always ready to help.
1. Compatibility & Pre-Sales
How do I know which power adapter is compatible with my machine?
Check the model name or part number on the label located at the bottom of your CPAP device or on your existing power brick. Each of our product pages clearly lists supported models (such as Philips Respironics DreamStation 1 series, or ResMed AirCurve 10). If you are uncertain, simply contact us with a clear photo of your machine label, and our team will verify it for you.
Can this adapter power both my machine and a heated humidifier or heated tube?
Yes. All our adapters deliver the full required wattage (such as 80W 12V 6.67A for DreamStation or 90W 24V for ResMed). They are fully rated to supply sufficient power for running the CPAP unit, heated humidifier, and heated tube simultaneously without voltage drops.
Can I use this adapter when traveling internationally?
Yes. Our power adapters feature universal voltage input (100V–240V AC, 50/60Hz). You can use them anywhere in the world; you only need a physical plug converter to match local wall outlets when traveling outside North America.
2. Safety & Quality
Is it safe for my CPAP machine?
Yes, absolutely. Our power supplies undergo strict quality control and meet CE, FCC, and RoHS safety standards. They incorporate multi-point safeguards against over-voltage, over-current, short circuits, and internal overheating to ensure your therapy device remains completely protected.
Is it normal for the power adapter to get warm during use?
Yes, it is normal for any AC/DC power supply to feel warm to the touch while powering the machine, especially when high humidity or heated tubing settings are active. To ensure optimal performance, keep the power brick in a well-ventilated area and do not cover it with blankets or bedding.
3. Shipping & Delivery
How soon will my order be dispatched?
We know how critical CPAP therapy is to your nightly rest. Orders are processed and dispatched within 24 business hours. You will receive an automated shipping confirmation email with live tracking details as soon as the package leaves our warehouse.
Where can I track my shipment?
Your tracking link is provided in the shipping confirmation email. You can click that link directly or enter your tracking number on our carrier partner website to monitor the delivery status at any time.
4. Warranty, Returns & Troubleshooting
What if I accidentally ordered the wrong model?
Do not worry! We offer a 30-day hassle-free return and exchange policy. Simply contact our support team with your order number, and we will gladly guide you through an easy exchange for the correct adapter model or issue a prompt refund.
My CPAP machine still will not turn on. What should I check?
First, verify that the wall outlet is functioning properly and that all cable connections between the wall, adapter brick, and CPAP machine are firmly plugged in. If the machine still does not power up, reach out to us right away, and we will help diagnose the issue or arrange an immediate replacement.
Does this product come with a warranty?
Yes. We stand firmly behind the durability of our power supplies with a 12-month quality warranty covering any manufacturer defects.
Still Have Questions?
We are here to support your sleep therapy journey. Visit our Contact Us page or email us anytime for quick assistance.